Your information is safe and secure
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, when you purchase a pet trust on outr site, we will ask you for information such as name, address, email address, credit card number, etc. to process your documents. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you if there are issues processing you order. We will also use your email address to:
- send you a final confirmation when your transaction is complete;
- notify you about special offers and promotions; as well as
- send you satisfaction or market research surveys.
The same types of information would be requested to complete a gift certificate purchase.
You can opt out of marketing emails at any time. You can also opt out of any research surveys.
You may be requested to provide personally identifiable information about others to us (for example, the name, address and contact details of your trustee and caretaker). In such cases, we rely on you to obtain that other persons' consent for disclosing their information.
When ever possible we use real names of pets and owners in our pet stories. Identities can be kept anonymous upon request.